HOW LONG DOES SHIPPING TAKE?
All orders, regardless of shipping speed, are shipping out within 2 business days. PINKZIO's warehouse is closed on Saturday and Sunday. Standard domestic shipping takes about 2-7 business days for package delivery. Due to COVID-19, orders could experience shipping delays.
International orders are typically delivered within 3-5 weeks pending customs and weather conditions (depending on where you are located).
Where do orders ship from?
We ship from California
How do I track my order?
Once your order is shipped out of the warehouse, your courier will confirm the tracking information within their system. From there we’ll email you your tracking information so you can keep up to date with your order as it gets closer to your doorstep!.
WHY DIDN'T I RECEIVE MY PACKAGE?
Return to sender- If you accidentally entered the wrong address location. If this is the case, your courier will mark your package “return to sender.” Reach out to us, We're happy to ship your order again!
Stolen- While your courier will do everything they can to ensure you get your Pinkzio order, there is always a possibility that your package could get stolen. This is why it’s very important for you to make sure that you track your package with your courier's tracker online so that you are available to receive it when it arrives. We are terribly sorry for your loss. We will not be held responsible for lost or stolen product once delivered.
Misplaced- If your package says that it is delivered, and yet you can’t find it, please check with your neighbors to see if it accidentally got placed in the wrong location. Unfortunately, this does happen from time to time.
If you have any issues tracking your pinkzio order, you can also contact our customer support at firstname.lastname@example.org, and they will help you out. We are committed to getting you your products! .